Frequently Asked Questions


How do I know which program is right for my group or my needs?

Each program is directed to train either healthcare staff, families, caregivers, volunteers or – a combination of any of the above. Take time to read the description of each program and it will guide you as to which one is best. Select your program and click on ‘Contact Us’ in the blue box. This will take you to a form to fill out with your specific needs. Once you send it to us, we will review your needs and contact you to work out the details to develop a training program costume made for you!

How can I ascertain the fees for the Connected Hearts Programs?

Our fees for the group seminars are based on your groups’ needs. We will discuss that with you once you fill out and click on ‘Contact Us’ in the blue box. Our fees for our Train-the-Trainer programs are set for the initial training and renewal fees are set when we determine how long and in what manner you wish to use the program. This is generally a yearly renewal fee.

What are the positive effects to be gained from your programs by using the communication strategies with persons living with dementia?

The positive effects are an outcome of the goals of our training is for participants to: 1)understand the process of communication and the influence on today’s aging society, attitudes and human beings’ need to have healthy face to face interactions, 2)learn how to make an ’emotional connection’ and how it impacts dementia care, 3)appreciate how the dementia process impairs function of thought and communication, 4)learn the practical communication strategies, 5) participate in experiential activities using the communication strategies, and 6)utilize the communication strategies to fulfill unmet needs to decrease difficult behaviors and promote safety and cooperation with daily dementia care.

Your programs emphasize experiential training. What exactly does that entail?

Experiential training is unique to our programs. We have found live participation in trying out the strategies creates a deeper understanding and retention of what is trained. For every presentation, participants are paired as ‘Communication Partners’ and also work in small groups to undergo first-hand the power of the strategies in making an ‘Emotional Connection.’ Activities are assigned to the pairs/groups and upon completion, discussion ensues to share the impressions of the experience. The room becomes filled with laughter and active listening, new friends are made and old ones are renewed by the end of the training.

What do participants take away with them after the training?

In addition to having the knowledge and ability to practically apply the trained communication strategies, all participants take with them a Communication Tool Kit (photo), consisting of important materials used in the training, resources, reminders and their signed ‘Commitment Card.’ Everyone becomes a part of our growing community, taking a pledge to practice the communication strategies to “Get Connected” with persons living with dementia. See our list of our growing individuals, groups, and organizations at COMMUNITY.

Do your programs work for individuals other than those with dementia?

Communication is critical to EVERYONE. We need good communication practices to meet our individual needs for food and shelter, fulfill basic social and emotional needs, meet our need for self-actualization, extend power and control of others and most important – provide information, praise and support. Our programs will have an impact on the quality of life for all individuals, no matter the age, culture, or medical condition. Everyone needs to make connections.

Your programs clearly state that the communication strategies offer training in “techniques.” How does that differ from other methods that label these efforts as “tips?”

Our programs train ‘Techniques.’ This is a cornerstone of our company. Good communication practices require knowledge and training. This is NOT possible reading a list of ‘tips’ from a magazine. Tips are simply bits of information, ‘TECHNIQUES’ are skills needed to do a specific task. In our programs, the task is to make an ’emotional connection’ to provide safety and cooperation with daily care, reduce burden for caregivers and increase positive interactions and a feeling of wellness for the person living with dementia and those who love and care for them.
In addition to the training of our ‘Communication Techniques,’ participants leave with a ‘Communication Toolkit’ to review and remind them of the principals of their newly acquired knowledge and skills.

How many people must be present to participate the training? Could there be just a few present? If it’s a large group, is there a limit?

No worries, we can accommodate any size group, and/or any variety of background. This will be all worked out for you when we call you after reviewing your information form. You can find the information form by clicking ‘Contact Us’ in the blue box, at the bottom of the page of the program you’d like to learn more.

Do you have training just for family caregivers?

Yes, our “Get Connected” program can be tailored to the specific needs and concerns of family caregivers in caring for persons living with dementia and other conditions that require daily support and care.

How does the Train-the-Trainer program work?

Everything you need to train, educate and support your staff to interrelate with persons living with dementia in an all-encompassing nine-module program is available in our Train-the-Trainer edition. This includes extensive licensing and training opportunities specific to the needs of your group. The program trains selected personnel in your company or organization, who in turn, provide ongoing training for staff, employees or members. This initial training is all-inclusive with periodic follow-ups, and includes options for yearly renewal.

How does your training become an alternative to using pharmaceuticals?

Psychotropic medications are proving to be not effective or safe for many reasons. Just the management alone of taking and monitoring medications is challenging for caregivers, family or professionals, whether at home or in a long-term care institution. The good news is that training in communication techniques is relatively low cost, highly effective for both the individual living with dementia as well as their caregivers and transcends location — whether it be in homes or in institutional settings. With effective communication training, cooperation, quality care, quality of life and emotional connections — are all possible. Connected Hearts defines the most important challenge as one of communication, and it offers a variety of training approaches to achieve all of these outcomes without the use of pharmaceuticals.

What kind of technical and other ongoing support do you provide?

We are just a phone call or email away and are always available to answer any questions or feedback. Likewise participants who have taken the training may email their questions or concerns for continued support. Just call 310-285-8110, or email:

Hope we answered your questions. If not, please call 310-295-8110 or click HERE and fill out an inquiry form. We look forward to serving you!
— The founders of Connected Hearts